Policies updated: April 13, 2024
Privacy Policy: We have taken measure to provide security for the guests at our establishment. Clients are responsible for their own belongings and to lock up when out of their room. La Paloma is not responsible for guests interactions, however, we do expect everyone to understand that La Paloma and all common areas are shared with others, and that all guests respect everyone and make everyone feel welcome. No toleration for loud noise or disturbance. We wish for all guests to leave with a memorable vacation.
Friends of guests are permitted in your room during visiting hours of 9am - 10pm. Please do let the office know who is on the property at all times.
Check in and Check out:
Check in Between 2pm - 8pm
Check out 12pm
Children policy:
Nov - March - Adults.
April - August - Families
Pets policy:
Small dog only in #15 with a 500.00 MXN non refundable payment required for deep cleaning purposes.
Noise and music policy: We are a rest and relaxation retreat and offer a place free of heavy noise or loud music. You may have low level music in your rooms, however, shared space such as relaxation zone (pool and lounge), music is not permitted. We ask for no disruption to other guests.
Pool policy: Open 8am - 9pm. Pool is for La Paloma patrons only.
Smoking policy: Non smoking establishment with designated smoking area. If smoking is suspected in your room, you will be asked to leave the premisses immediately without eligibility for refund.
Illegal substance policy: In Mexico it is very illegal to consume narcotics. It is strictly forbidden to consume or have possession of illegal drugs including marihuana. If found in your possession on the property, you will be immediately asked to leave the premisses. Authorities will be contacted. No eligibility for a refund. For your safety, do not affiliate yourself with narcotics during your visit.
For all Policies, we do recommend that our guests purchase trip cancellation insurance. The cancellation process may take from 5-7 business days. You can compare rates and coverage using the following website:
https://www.forbes.com/advisor/travel-insurance/best-travel-insurance/
Cancellation Policy
By confirming your reservation and making payments, you are in agreement with all our policies.
Cancellation made 60 nights or more prior to arrival, no penalty only cancellation fees charged.
Cancellation made 31 - 59 nights prior to arrival, 50% charge of any payments made + cancellation fees.
Cancellation made 15 - 30 nights prior to arrival, 75% charge of any payments made + cancellation fees. No date modifications
Cancellation made 1 - 14 nights prior to arrival, 100% forfeit of all reservation payments made. No Holding over. No date modifications.
No Show - If you do not make your original arrival date, it will be considered a no show and is 100% non refundable on all or any portion of the reservation. No modifications.
*** Cancellation fees: $1500.00 MXN pesos administration fees. Additional $2000.00 MXN fees for reservations via card or other commissionable companies.
*** Any remaining monies may be refunded or held over 1 time only for up to 2 years from original arrival date and all payments up until that point become non refundable. No show or early check out will be charged full amount and all payments made will be forfeited.
Extenuating Circumstances Policy
Overview
In general, cancellations and refunds for La Paloma reservations are governed by our Cancellation Policy. In the rare circumstances that a large-scale event prevents or legally prohibits completion of a reservation, the Extenuating Circumstances Policy may apply where a reservation may be cancelled without consequences.
This Policy applies to reservations for both accommodations and experiences, and is applicable to reservations that are ongoing or that have a check-in on or after the effective date. The Extenuating Circumstances Policy is not an insurance policy.
What events are covered
This Policy uses the term “Event” to refer to the following situations that are unforeseen at the time of booking or during an active onsite reservation that prevent or legally prohibit completion of the reservation.
Declared emergencies and epidemics. Government-declared local or national emergencies, epidemics, pandemics, and public health emergencies. This does not include diseases that are endemic (for example the flu) or commonly associated with the area—for example, dengue fever. COVID-19 is not covered under this Extenuation Circumstances Policy.
Government induced Military actions and other hostilities. Evacuations due to: Acts of war, hostilities, invasions, civil war, terrorism, explosions, bombings, rebellions, riots, insurrection or civil disorder.
Natural disasters. Natural disasters, acts of God (wild animal/insect invasion), large-scale (more than 24 hour) outage of essential utilities, volcanic eruptions, tsunamis, and other severe and abnormal weather events. This does not include weather or natural conditions that are common enough to be foreseeable in that location—for example, hurricanes occurring during hurricane season (May-Oct). Hurricanes are covered only when they result in another event covered by this Policy that prevents completion of the reservation, such as a mandatory evacuation order or large-scale outage of essential utilities.
When a large-scale event occurs, we assess the situation to determine whether the Extenuation Circumstances Policy applies. If it does, we activate the Policy for the impacted area and timeframe where we anticipate that the Event will prevent or legally prohibit completion of reservations. Reservations outside of the defined area and timeframe may not be eligible.
What is not covered
We understand that other circumstances outside of your control may disrupt your plans. In any situations not listed above, your reservation remains subject to the Hotels Cancellation Policy.
Common Events not covered by Extenuating circumstances policy include:
- Events that impact a guest or their ability to travel, but not the hotel
- Unexpected injury or illness
- Government obligations like jury duty or court appearances
- Non-binding travel advisories or other government guidance that fall short of a travel ban or prohibition
- Cancellation or rescheduling of an event for which the reservation was made
- Transportation disruptions such as airline insolvency, transportation strikes, and road closures due to maintenance
Hotel not liable for guests behavior and/or accidents/incidents outside hotel property.
N. R. D. A. We reserve the right to refuse admission and service to any person at any time for any motive.